Shipping policy

Shipping Policy

We aim to process and dispatch all orders as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days. Processing times may be extended during peak periods, product launches, or promotional events.

Once your order has been dispatched, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Times

Shipping costs and estimated delivery times are calculated at checkout based on your location and selected shipping method.

United Kingdom

• Free delivery on orders £150 and above

• £4.99 standard delivery

• Estimated delivery: up to 5-7 working days

Europe

• £15 standard delivery

• Estimated delivery: up to 7-14 working days

Rest of the World

• £20 standard delivery

• Estimated delivery: up to 14 working days

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or unforeseen circumstances.

Tracking

All orders are shipped with tracking. Once your order has been dispatched, tracking details will be sent to the email address provided at checkout.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Incorrect Address & Failed Delivery

Please ensure all shipping details are correct at checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.

Orders returned to us due to failed delivery or incorrect address may be subject to additional shipping fees.

Lost or Delayed Packages

Once an order has been handed over to the courier, responsibility for delivery lies with the carrier. If your package is delayed or lost in transit, please contact us and we will assist where possible.

Contact

For any shipping-related enquiries, please contact us at
support@caradolondon.com